We got some news this week. It wasn’t “good news” per se but it was news. Many folks within the adoption community have already heard and now I’ll share it with the rest of you: our adoption agency, Harrah Family Services (HFS) is no longer in business. On one level, this is a shock and puts us in an odd position. On another level, given the economy, the changes in international adoption in China, and the overall lack-luster professional acumen of our agency, it really isn’t a great surprise.The good part of the news is that we have a new agency. Judging by the conference call we listened in on last night, they are very committed, very experienced, and most importantly, very professional. This is the only comfort I can see at this point in the entire situation.
“We’re closing”
For many of us in the adoption community, bits of news, rumor, and support are passed via one of any of the hundred or so Yahoo Groups, or “message boards”, that have been set up for just that purpose. On Monday, a notice was posted to our HFS Yahoo Group that the agency will no longer exist. Wow! We were notified as well that we can choose to continue our adoption with another agency and that our paperwork will be sent to that agency, Chinese Children Adoption International (CCAI). Ileana and I each reacted to the news differently. Ileana sprung into action, connecting through the “boards”, firing off e-mails, joining new boards (a hilarious side-story on its own), and connecting to others couples in our situation as well as a "meddlers" who are not but want to "help out" anyway. Personally, I added this item to continuingly growing list of items that have made me more skeptical about this particular adoption and about international adoption in general.
As the idea settled in a little more, how this was being handled by HFS became a bit more un-nerving. I guess I expected that we’d get follow up personal e-mails or maybe even an official letter explaining the situation, what we needed to do, how we would transition to the new adoption agency, etc. Instead, the news continued to come, in dribs and drabs through the boards. HFS stated that they had no intention of doing any alternative communication. Double wow! Talk about dropping the ball! I guess their concern for the folks that are not as internet-savvy as Ileana and I is not so great. Frankly, their concern for now former clients in general must not be such a big deal to them either.
Let the Flaming Begin
One of the things that make sorting out the situation difficult is the varied information that was coming across the boards at the same time as pertinent info about the “transition”. Many well-meaning families had posts of thanks and recollections about past wonderful experiences that they had had due to HFS. We too had such fantastic experiences but unfortunately it is difficult to muster good will towards someone that is in the process of screwing you so we found little comfort in these. There were also folks that were extremely pissed and used the boards as a way to vent their frustrations about getting screwed. This wasn’t particularly productive but at least I could empathize with some of these folks. By far the most confounding yet sometimes most entertaining static clogging up the boards were the stupid questions.
What, you think there are no stupid questions? I know that teachers are told to tell students here are “no stupid questions”. Who ever began this notion should be dug up, drawn and quartered, and then reburied. Anyone that has ever been to any school, lecture, seminar, you name it, knows that there ARE stupid questions and it is a little tough to get to the important ones if people are asking too many dumb ones. There were important questions that were not getting answered: Who should we speak with to get transitioned to CCAI? How and when are we to pay any additional fees to the new agency? Are there any radical changes in the adoption process with the new agency? Frankly, if you are so concerned and have a specific question, you really should pick up a phone and start to talk with someone, shouldn’t you? This is particularly important since everything that had transpired so far was being done amidst the chaos on the boards.
The call
Two of the people that were wading through this mess had a stroke of genius: let’s set up a conference call and speak with CCAI about this. GENIUS! Obviously HFS doesn’t give two shits about what is happening to its former clients so let’s turn to our “new” agency and see what they think. The call started last night at 8:00pm, our time, and what we found out is that CCAI does care and they actually had a lot to say about how we can transition to them.
The call with CCAI was a massive rush of fresh air that practically knocked us over. On the line were no fewer than 4 people from their agency including the agency’s founder. I could not fathom such a call with the HFS folks at any stage of our dealing with them. The folks at CCAI were very forthcoming with information and though they explicitly stated that they could never understand what we were all experiencing, they did an excellent job at seeming to be very empathetic and accommodating to our needs. We still have many questions but at least we now have a place to turn to get some guidance.
Next steps
For now, amidst the angst, skepticism, and overall confusion, it appears that we will be continuing the adoption process with CCAI. We are fortunate to have a good friend that adopted through them who will serve as a major resource. Our notion of a trip that might, in some small way, mirror our previous trip will need to change but so will a lot of things. Two and a half years have passed so far and it will likely be two or more additional years before we get a referral so I am sure that a lot will change.



We applied for our I600A on November 7th.